You can return most items for a refund or a Boxz credit within 30 days of delivery.  Return shipping costs apply, and the item must be in its original condition, unused (with any tags still attached) in original packaging, and in a re-saleable condition (and any free items that came with the product will also need to be returned) to be accepted by us.

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There are a few items that can’t be returned:

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• Clearance items

• Personalised items

• Bundled items at discounted rates, e.g. “5 for £25” (unless the entire bundle is returned)

• Items marked “Non-Returnable” on the sale page

• Tags not attached or no original packaging

• Items you have already assembled or used